Support Worker

• $42.75 per hour + super + penalty rates
• Casual Contract – Shift work including days and overnights plus weekends
• Location:  Garramilla (Darwin) NT 0828
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Your Opportunity 

The Darwin Sobering Up Shelter is a 40-bed facility providing overnight accommodation to people over 18, who are affected by alcohol or other drugs and are at risk of harm. Many of our clients are homeless or displaced and are brought in by NT Police or Larrakia Night Patrol from across the Darwin and Palmerston regions. Within this safe, supportive, and culturally respectful environment, we offer individuals the space to recover and connect with services that can support their long-term wellbeing.

As Support Coordinator, you’ll be part of a committed team offering practical, person-centred care across a rotating roster that includes day, evening, overnight, and weekend shifts.

This is an on-site position, ideal for someone who is calm under pressure, self-motivated, and committed to supporting vulnerable members of the community through practical assistance and respectful engagement. You will bring steady, strong communication skills, and a hands-on approach to help ensure the Shelter remains a safe, supportive space for every person who walks through its doors.

This is a 24 hour service, therefore applicants must be available to work days, evenings, overnights and weekend shifts when required.

Your Key Responsibilities 

• Action intake assessments for clients to the service.
• Provide tea or soup to clients on arrival, and provide a simple breakfast in the morning
• Monitor clients throughout their stay for safety. 
• Collaborate with the team in the care and management for people at risk and who exhibit challenging behaviour.
• Act as an advocate for clients.
• Take all relevant steps to ensure client outcomes are achieved.
• Document activities or occurrences in reports and/or letters.
• Maintain standards of conduct for the service to contribute to the program success.
• General cleaning and maintenance of the common areas.

Requirements for Success 

• Certificate IV in Alcohol and Other Drugs, other relevant community services qualification or the ability to obtain the necessary qualification within 12 months.
• Previous experience in a similar position.
• Senior First Aid Certificate with CPR.
• You must be available for 8-hour shifts covering a 7-day roster (combination of night and day shifts) covering weekends and public holidays.
• Experience working with Aboriginal communities with an understanding and respect for the culture and protocols.
• Computer literate in Microsoft programs.
• The ability to work autonomously and collaboratively as part of a team to provide positive outcomes.
• Demonstrated professional approach to maintaining professional boundaries.
• Current driver licence with no restrictions

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people. 

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including: 

• Rewarding work – every day you know you’re making a real difference
• Free external, confidential counselling and access to chaplaincy support.
• Volunteering opportunities  

Our Culture 

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.    

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. 

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at deadlycareers@missionaustralia.com.au

How To Apply

To be considered for this opportunity, click ‘apply’ and send your application today! 

As a committed Circle Back Initiative employer, we will respond to your application.

Applications for this role are shortlisted as received and we are interviewing through the advertising period.  Please apply as soon as possible to be considered. Thank you